Expert IT Support, Delivered at Your Door
Some IT problems simply can’t be fixed over the phone. Whether it’s a hardware fault, a network that needs hands-on attention, a new office setup, or a situation where you just need someone technically capable in the room – FYDUS comes to you. We cover businesses and home users across Eastbourne and the wider East Sussex area, with fast response times and no unnecessary call-out runaround.
On-Site IT Support for East Sussex Businesses
When technology fails in a business environment, every minute of downtime costs you. Our on-site IT support service puts a Microsoft certified engineer at your premises quickly – diagnosing and resolving the issue in person rather than trying to walk you through a fix over the phone. From a single workstation failure to a full office network outage, we’ve got the experience and the tools to sort it properly.
Home Visits for Personal IT Support
On-site support isn’t just for businesses. If you’re a home user dealing with a stubborn technical problem – a computer that won’t cooperate, a broadband setup that needs sorting, a new device that needs configuring, or data you’re worried about losing – we’ll come to you. We take the same professional, no-jargon approach with every customer regardless of the scale of the job. If it needs doing in person, we’ll be there.
When on-site makes the difference
The problems that need someone in the room
01
Hardware Faults & Failures
When a device breaks down, there’s only so much that can be diagnosed remotely. A failing hard drive, a motherboard issue, a monitor that’s given up, or a printer that’s decided to stop cooperating – these need hands on them. We’ll come to your site, assess the hardware, repair what can be repaired and give you honest advice on anything that needs replacing.
02
Network & Infrastructure Setup
Setting up or reconfiguring a business network – routers, switches, cabling, Wi-Fi access points, servers – requires a physical presence. We handle full network installations and upgrades for businesses of all sizes, making sure everything is configured correctly, securely and with the performance your business actually needs. Done right, first time.
03
New Office & Device Rollouts
Moving into a new office, expanding your team or refreshing your hardware? We manage the full setup process on-site – unboxing, configuring and deploying devices, connecting everything to your network, migrating data, installing software and making sure every workstation is ready to go before your team sits down. Minimal disruption, maximum efficiency.
04
Critical Incidents & Emergency Cover
When something serious goes wrong – a server going down, a ransomware incident, a total network failure – you need someone there quickly. We treat critical incidents as a priority and will get an engineer to your premises as fast as possible. We’ll work until the issue is resolved and make sure you understand exactly what happened and how to prevent it from happening again.
Pricing
Flexible options for every situation
Whether you need a one-off visit or ongoing on-site coverage as part of a managed plan, we have an option that works for your business. All managed plans include on-site support as standard – no extra call-out fees.
£50*
/Per Hour
ADHOC Support
Reliable day-to-day IT support for your systems. *Call outs charged seperately.
£25
/Device/Month
Basic Care
Reliable day-to-day IT support to keep your business running smoothly.
£45
/Device/Month
Business Care
Proactive IT support with enhanced security and business continuity.
