Privacy Policy
Last updated: 05/06/2026
This privacy policy explains how FYDUS IT Solutions LTD (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website www.fydus.co.uk or otherwise communicate with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Who we are (Data Controller)
FYDUS IT Solutions LTD is the data controller responsible for your personal data.
- Company name: FYDUS IT Solutions LTD
- Address: UNIT 5, Bluebell Business Park, Bluebell Way, Polegate, BN26 6GG, East Sussex
- Email: [email protected]
- Phone: 01323 928277
- Company registration number: 16019604
If you have any questions about this policy or how we handle your data, contact us using the details above.
What personal data we collect
Depending on how you interact with us, we may collect:
Information you give us directly (via our website, contact forms, email or phone):
- Name
- Postal address
- Email address
- Contact phone number
- Payment details (where you make a purchase)
- Any other information you choose to provide in your communications with us
Information collected automatically when you use our website:
- IP address
- Browser type and version, device and operating system information
- Pages you visit, time spent on pages, and how you navigate the site
- Approximate location (derived from IP address)
- Referring website and similar usage/analytics data
This automatically collected information is gathered through cookies and similar technologies, including Google Analytics (see below).
How we use your data and our legal basis
We only process your personal data where we have a lawful basis to do so. Specifically:
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Responding to enquiries and providing customer service | Legitimate interests / steps prior to entering a contract |
| Processing and fulfilling your orders | Performance of a contract |
| Taking payment | Performance of a contract / legal obligation |
| Website analytics (Google Analytics) | Consent |
| Marketing communications (where you have opted in) | Consent |
| Keeping records and meeting legal/accounting obligations | Legal obligation |
| Protecting our website and preventing fraud | Legitimate interests |
We will not use your data for any purpose that is incompatible with those listed above without informing you first.
Cookies and Google Analytics
Our website uses cookies and similar technologies. Some are strictly necessary for the site to function; others, including analytics cookies, are only set after you give consent through our cookie banner.
We use Google Analytics (provided by Google) to understand how visitors use our website so we can improve it. Google Analytics sets cookies and processes data such as your IP address, device information and browsing behaviour. These analytics cookies are not activated until you consent via our cookie banner, and you can withdraw or change your consent at any time using the cookie settings on our site.
Google acts as a data processor (and in some respects a separate controller) in relation to this data. You can read how Google uses data at https://policies.google.com/privacy and about Google Analytics at https://support.google.com/analytics/answer/6004245.
For full details of the specific cookies we use, please see our Cookie Policy.
Sharing your data
We do not sell your personal data, and we will not share it with third parties for their own marketing purposes.
We may share your data with:
- Service providers who process data on our behalf (for example our web hosting provider, payment processor and Google Analytics). These providers act on our instructions under written agreements and may only use your data as we permit.
- Professional advisers, authorities or regulators where we are legally required to do so.
All processors we use are required to keep your data secure and to comply with applicable data protection law.
International transfers
Some of our service providers, including Google, may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries the UK government considers to provide adequate protection — so that your data continues to be protected to UK standards.
How long we keep your data
We only keep your personal data for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements. Order and payment records are typically retained for 7 years to meet tax and legal obligations. Enquiry and contact data is kept only as long as needed to deal with your query and a reasonable period afterwards. Google Analytics data is retained according to our configured retention setting of 16 months.
When data is no longer required, we securely delete or anonymise it.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data, including:
- Encrypting data submitted through our website (you can confirm this by the padlock icon and “https://” in your browser address bar)
- Storing data on secure servers
- Limiting access to your data to staff who need it to perform their role
- Securely storing any offline records
If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours, and we will inform you without undue delay where the breach is likely to result in a high risk to you.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”) in certain circumstances
- Restrict or object to our processing of your data
- Data portability — receive your data in a usable format
- Withdraw consent at any time, where we rely on consent (this will not affect processing carried out before withdrawal)
To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month. There is normally no charge.
Withdrawing consent
Where we rely on your consent (for example for analytics cookies or marketing), you can withdraw it at any time — by adjusting your cookie settings on our site, by using the unsubscribe link in any marketing email, or by contacting us directly. Withdrawing consent is free and will not disadvantage you.
Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO) Website: https://ico.org.uk Helpline: 0303 123 1113
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.